Found Description
Role Overview
As a Product Support Specialist, you will act as a trusted advisor to our customers, helping them unlock the full potential of our FP&A platform while supporting their financial digital transformation. You will combine technical expertise, financial knowledge, and strong communication skills to resolve complex issues and continuously improve the customer experience.
What You’ll Do
Customer Support & Advisory
- Serve as the primary point of contact for customers, guiding them in maximizing the value of our platform.
- Provide high-quality support via email and live calls, ensuring timely and effective issue resolution.
- Deliver user guidance and training on best practices, new features, and troubleshooting processes.
- Support customers across different industries, understanding their unique financial strategies and transformation journeys.
Technical Problem Solving
- Diagnose comple...