Found Description
Forward Deployed Engineer (FDE) — AI & Solutions
We are looking for an elite hybrid of software engineering and strategic consulting to join our Technical Presales team. In this role you will design, build, and deliver production‑grade AI solutions for our enterprise customers.
Responsibilities
- Lead end‑to‑end technical delivery of AI agent and LLM‑powered solutions, including discovery, scoping, system design, PoC, production rollout, and operational handoff.
- Build production‑grade integrations and custom connectors (APIs, data pipelines, RAG systems) to surface high‑quality signals into Zendesk AI workflows.
- Troubleshoot and resolve escalated technical blockers across data, infrastructure, and model behaviour, acting as the field’s final line of defense for complex issues.
- Collaborate closely with Sales Engineering and Product teams to map undocumented systems, define integration patterns, and implement solutions.
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