Found Description
Elevate your technical support career at FortisBC as a Technical Analyst 3. This full-time role emphasizes infrastructure management, ensuring optimal performance of critical systems and client support services.
You will lead the technical diagnostics for infrastructure issues and support end-users in various computing environments. The position requires an ability to manage projects, execute preventative measures, and maintain extensive knowledge of IT systems, enhancing overall operational efficiency.
Responsibilities
- Provide first-line and advanced technical infrastructure support
- Handle incident tickets and client queries
- Undertake hardware and software troubleshooting tasks
- Manage upgrades and installations across systems
- Report on work completed via a management system
Requirements
- Diploma in Computer Technology or related field
- Six years of relevant technical experience
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