Found Description
Join Fortinet's FortiEDR team as a Technical Support Expert focusing on advanced cybersecurity solutions. Utilize your expertise in troubleshooting and customer engagement to make a difference.
As a Technical Support Expert at Fortinet, you’ll leverage your skills in endpoint security and technical support. For over seven years, you will resolve customer issues, collect OS-level data, and contribute to knowledge sharing. Be part of a collaborative team that emphasizes continuous learning and innovation in cybersecurity.
Key Responsibilities:
• Troubleshoot security product issues for FortiEDR effectively
• Act as an escalation point for critical customer situations
• Analyze and recommend actions based on configuration data
• Consult documentation for known issues and solutions
• Reproduce customer environments to isolate technical problems
Requirements:
• 7+ years in a relevant technical support role
• Deep operational knowledge across various operating s...
As a Technical Support Expert at Fortinet, you’ll leverage your skills in endpoint security and technical support. For over seven years, you will resolve customer issues, collect OS-level data, and contribute to knowledge sharing. Be part of a collaborative team that emphasizes continuous learning and innovation in cybersecurity.
Key Responsibilities:
• Troubleshoot security product issues for FortiEDR effectively
• Act as an escalation point for critical customer situations
• Analyze and recommend actions based on configuration data
• Consult documentation for known issues and solutions
• Reproduce customer environments to isolate technical problems
Requirements:
• 7+ years in a relevant technical support role
• Deep operational knowledge across various operating s...
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