Foreign Exchange E-trading Client Services (Buenos Aires)

Responsibilities

• Providing excellent customer service to all incoming client queries
• Working with Front Office to enable clients to deal electronically
• Help maintain our onboarding queues to meet SLAs determined by the business
• Rapidly identify and remediate any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client

Function Specific Skills

• Ability to question risk in processing a request from Front Office, questioning mindset required with clear communication to management should concern arise.
• Able to understand complex system processes and experience of working with vendor systems a plus.
• Knowledge of Products Covered (Foreign Exchange, Commodities,) is a plus.
• Ability to communicate clearly with internal stakeholders, as well as clients.
• Ability to manage critical system issues and navigate through successful resolution.
• Good an...