Found Description
Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for a Forecast Planner to join our ever evolving Workforce Management team and help shape the future of global commerce.
What You’ll Own
- Own the end-to-end forecasting strategy across all customer contact channels, delivering accurate volume and AHT forecasts that enable proactive workforce decisions, optimize resource utilization, and consistently support service level commitments.
- Drive long‑ and mid‑term capacity planning by translating business growth, operational changes, and workforce trends into actionable headcount strategies that ensure the organization is positioned to meet future demand efficiently and cost‑effectively.
- Influence business performance through scenario modeling and workforce analytics, providing data‑driven insights and recommendations that mitigate staffing risks, improve productivity, an...