Found Description
Make your mark at one of the biggest names in payments. We’re looking for a Forecast Planner to join our ever evolving Workforce Management team and help shape the future of global commerce.
What you’ll own
Own the end-to-end forecasting strategy across all customer contact channels, delivering accurate volume and AHT forecasts that enable proactive workforce decisions, optimize resource utilization, and consistently support service level commitments.
Drive long- and mid-term capacity planning by translating business growth, operational changes, and workforce trends into actionable headcount strategies that ensure the organization is positioned to meet future demand efficiently and cost-effectively.
Influence business performance through scenario modeling and workforce analytics, providing data-driven insights and recommendations that mitigate staffing risks, improve productivity, and support informed strategic decision-making.