Found Description
Overview
Provide customers with excellent service by ensuring they are served promptly, understanding their needs, and processing their requests.
Responsibilities
- Serve customers promptly and professionally, ensuring their needs are fully understood.
- Deliver an excellent customer experience aligned to Balanced Scorecard service standards.
- Achieve net profit growth through effective sales and service support.
- Manage the migration of customers from traditional transactions to Self‑Service and digital channels.
- Grow the active customer account base to expand overall client engagement.
- Identify and maximise cross‑sell opportunities to strengthen customer relationships.
- Track, control, and influence sales activities to achieve predetermined sales targets.
- Track, control, and influence service activities to improve service efficiencies.
- Provide efficient administration through careful ...