FNB Community Advisor Alternative Channels

Responsibilities

• Deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self‑service). Ensure all interactions align with established policies, processes, and service standards.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers so that they fully understand and receive helpful solutions and products based on their needs.
• Conduct oneself in an ethical manner at all times, adhering to the TCF (Treating Customer Fairly) principles.
• Identify and sell or cross‑sell products aligned to customer needs.
• Maximize channel optimisation opportunities aligned to customer needs, ensuring activities support cost containment and reduction.
• Optimize every customer interaction to migr...