Floor Operations Lead — Guest Experience & Service

STAR NINE PTE. LTD. in Singapore is seeking a Floor Manager to oversee daily on-ground operations, ensuring smooth service flow and high customer service standards during operating hours.

The role involves supervising frontline staff across service crew, hostesses, and cashiers, coordinating with bar, kitchen, and entertainment teams, monitoring customer experience, handling opening/closing duties, and supporting staff during peak hours while ensuring SOPs and local regulations are followed.