Floor Manager

The Floor Manager is responsible for overseeing daily on-ground operations, ensuring smooth service flow, maintaining high customer service standards, and managing frontline staff during operating hours.

• Supervise day-to-day floor operations, ensuring efficient service and smooth workflow


• Monitor customer experience and promptly address feedback, issues, or complaints


• Manage and coordinate frontline staff, including service crew, hostesses, and cashiers


• Ensure proper room allocation, service timing, and table/room turnover


• Maintain staff discipline, grooming, and service standards


• Support staff during peak hours and ensure service efficiency


• Liaise with bar, kitchen, cashier, and entertainment teams for seamless operations


• Monitor sales performance and assist in upselling and revenue generation

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