Flight Hour Services Customer Program Management

Overview

Job holder is a member of Flight Hour Services (FHS) Plateau reporting operationally to the Head of Flight Hour Services Malaysia and functionally to the Head of Customer Program Management. Responsibilities include oversight, delivery and performance (contractual service level agreements, KPIs, financials) for a “Solution Sale” service for Airbus customers.

Responsibilities

• Oversee delivery of “Solution Sale” service and manage contractual service level agreements, KPIs, and financials.
• Sell additional services during delivery phase that complement the existing solution.
• Act as Airbus representative for execution of FHS-component contracts with assigned customer(s).
• Accountable, internally and toward customer, for overall performance of FHS-Component program.
• FHS-Component operational program management: entry into service planning, work‑stream management, local team setup, ensure availability of FHS‑C Op...