Flexible Packaging Customer Service Agent

Drive excellence in customer relations as a Customer Service Agent in the flexible packaging sector, located in Richmond, BC. This role emphasizes collaboration with Sales and clients to meet order expectations.
You will report to the Customer Service Manager and be responsible for overseeing order entry and maintaining communication with customers throughout the process. Your background in the flexographic printing industry will aid in proactively addressing customer needs and managing inventory requests. Timely issue resolution will be pivotal in ensuring satisfaction.
Key Responsibilities:
• Foster communication with internal Sales and external customers
• Accurately enter orders regarding product details and timelines
• Confirm and relay inventory status to customers proactively
• Track and resolve any customer complaints with urgency
• Ensure orders are processed quickly to maintain production flow
Requirements:
• At least three years in customer service...