Found Description
Enhance customer satisfaction as a Fleet Customer Advisor at Finning Canada, responsible for service coordination and customer communication. This permanent role emphasizes effective interaction and timely maintenance delivery.
As a Fleet Customer Advisor, you will report directly to the CVA Execution Manager. Your role will involve managing customer inquiries, updating monitoring systems, and ensuring the timely completion of services based on maintenance contracts. You will support team members with training and overflow tasks, ensuring high-quality service delivery.
Key Responsibilities:
• Respond to customer service inquiries and calls
• Coordinate service appointments and monitor job completion
• Update tracking spreadsheets and contract administration tasks
• Provide training support to team members
• Ensure compliance with safety and organizational standards
Requirements:
• 3-5 years in customer service, preferably within a Caterpillar dealership
• ...
As a Fleet Customer Advisor, you will report directly to the CVA Execution Manager. Your role will involve managing customer inquiries, updating monitoring systems, and ensuring the timely completion of services based on maintenance contracts. You will support team members with training and overflow tasks, ensuring high-quality service delivery.
Key Responsibilities:
• Respond to customer service inquiries and calls
• Coordinate service appointments and monitor job completion
• Update tracking spreadsheets and contract administration tasks
• Provide training support to team members
• Ensure compliance with safety and organizational standards
Requirements:
• 3-5 years in customer service, preferably within a Caterpillar dealership
• ...
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