Found Description
Elevate your career as a Voice Specialist focused on Five9 platform initiatives. This short-term contract offers flexibility with remote work options while tackling backlogs in Montréal, Burlington, or Trois-Rivières.
This position is essential for those with hands-on Five9 experience, particularly in IVR development and troubleshooting. Candidates should possess a strong technical background, including API development, CRM integration, and the ability to design dynamic IVR scripts. You will hit the ground running to support and enhance ongoing projects.
Key Responsibilities:
• Build and deploy advanced IVR scripts using Five9 Studio
• Code REST/SOAP API integrations for CRM data transactions
• Write backend logic in JavaScript or Python for IVR
• Manage omnichannel configurations across digital touchpoints
• Troubleshoot complex issues within the Five9 platform
Requirements:
• 5 to 8+ years in CCaaS or Telecom engineering
• 3 to 5 years focused on Five9 e...
This position is essential for those with hands-on Five9 experience, particularly in IVR development and troubleshooting. Candidates should possess a strong technical background, including API development, CRM integration, and the ability to design dynamic IVR scripts. You will hit the ground running to support and enhance ongoing projects.
Key Responsibilities:
• Build and deploy advanced IVR scripts using Five9 Studio
• Code REST/SOAP API integrations for CRM data transactions
• Write backend logic in JavaScript or Python for IVR
• Manage omnichannel configurations across digital touchpoints
• Troubleshoot complex issues within the Five9 platform
Requirements:
• 5 to 8+ years in CCaaS or Telecom engineering
• 3 to 5 years focused on Five9 e...
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