Found Description
About the Role
We are looking for a motivated and customer-focused First Line Service Desk Engineer to join our growing IT support team. This is a fantastic opportunity for someone with at least 6 months’ experience in an IT support environment who is looking to build their career.
You will be the first point of contact for users, providing high-quality technical support while delivering an excellent customer experience.
Key Responsibilities
- Provide 1st line technical support via phone, email, and remote tools
- Troubleshoot and resolve issues across the Microsoft technology stack
- Log, update, and manage tickets through the service desk system
- Escalate complex issues to 2nd/3rd line teams where appropriate
- Maintain clear communication with users throughout issue resolution
- Deliver a consistently high level of customer service
Requirements
Mini...