First-Line Customer Technical Support Engineer

The Role
As a First Line Technical Support Engineer, you will provide high-quality support to both internal and external customers, working closely with our skilled R&D teams to resolve software and system issues quickly. You will address customer requests, ensuring exceptional service delivery. Strong communication, analytical, and problem-solving skills, combined with solid technical acumen, are essential to deliver effective solutions and maintain service excellence.
The role also provides the chance to expand your technical expertise across a wide range of cloud and on-premises technologies, with a focus on speech recognition software and services. No prior experience in speech recognition is required: you will be supported by a team of engineers and colleagues who will guide and teach you the specialist knowledge needed to keep Speechmatics running smoothly.
What you'll be doing:
Providing 1st level support for the Speechmatics product offerings.
Effectively...