Found Description
We are looking for a First Level IT Support Technician to join our IT team in a fully remote role . The position provides first-line technical support to internal users across different countries and global regions , helping ensure smooth and efficient IT operations.
Due to the international scope of the role, working hours may include evening or night shifts , depending on the regions being supported.
Key Responsibilities
- Provide first-level IT support to internal users via ticketing systems, email, and remote support tools.
- Support users located in multiple countries and time zones .
- Diagnose and resolve basic hardware, software, and connectivity issues.
- Document incidents, requests, and resolutions accurately in the IT ticketing tool.
- Escalate complex or unresolved issues to second-level support teams.
- Support user onboarding and offboarding (accounts, ...