Fintech Customer Service Lead — Data-Driven Ops & Insights

Astra Tech is seeking a Customer Service Manager to oversee day‑to‑day operations in a fast‑paced fintech environment in Dubai. You will manage high‑volume voice, ticket, email, and in‑app support, driving performance through data, RCA, and VoC insights.

You will work with internal teams and outsourced partners to ensure compliant, high‑quality customer outcomes, and lead a culture of accountability and continuous improvement within a regulated setting.