FinTech Client #1 | Customer Onboarding Manager (CO)

Overview

Associate Customer Onboarding Manager at a FinTech client, leading implementation projects for Tipalti’s SaaS-based Accounts Payable automation and global payments solutions. The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in guiding customers through product implementation.

Responsibilities

• Lead the implementation of Tipalti's cloud-based accounts payable automation solution, delivering a seamless customer experience.
• Deliver exceptional service, acting as a trusted advisor and advocate throughout the customer journey.
• Guide customers through the technical integration process, providing expert problem-solving assistance.
• Oversee project timelines, tasks, and development efforts, keeping customers on track and meeting or exceeding expectations.
• Contribute to the internal knowledge base by capturing lessons learned to empower colleagues.