Found Description
We are looking for an experienced Finacle Application Support Lead with strong expertise in Finacle Core Banking application support, production management, and banking technology delivery. The ideal candidate should have hands‑on experience supporting Finacle environments, managing incidents, coordinating with business and technical teams, and driving application stability across core banking platforms.
Key Responsibilities
- Provide application support and production ownership for Finacle Core Banking platforms
- Monitor, troubleshoot, and resolve application issues, incidents, and service requests within defined SLAs
- Perform root cause analysis (RCA) for production issues and implement corrective and preventive actions
- Coordinate with business users, technology teams, and external vendors to ensure smooth application operations
- Manage incident, problem, and change management processes following ITIL best practices
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