FIKA Retail Experience Lead Role

Join FIKA as a Retail Experience Lead, where you will guide a dedicated team and enhance customer satisfaction. This role focuses on operations, staff supervision, and retail excellence.
The Retail Experience Lead ensures the store is well-maintained and that customer service exceeds expectations. You will be responsible for opening and closing the store, training staff, and providing guidance in compliance and product knowledge. This position emphasizes cultivating a friendly environment while managing daily administrative tasks and cash management.
Key Responsibilities:
• Open and close store daily with attention to protocols
• Foster customer relationships through exceptional service
• Assist in onboarding and continuous team training
• Communicate policy changes effectively to staff
• Resolve customer complaints professionally
Requirements:
• Minimum 2 years of retail experience
• Required high school diploma or GED
• Excellent organizational skills...