Job Title: Field Technician Support Lead
Department : Customer support
Revision Date: 6/1/2026
Location: Gatineau, QC
Level: S4
Company Overview:
Responsibilities:
Install 911 Call Handling Equipment at customer locations across North America. Train customers in system administration and usage. Provide on-site and remote troubleshooting for new and existing systems. Deliver accurate post-installation as-built documentation. Travel independently, often at short notice (primarily by air). Be available for extended travel periods of two to three weeks at a time. Install and configure hardware and software supporting 911 life-safety communications, including:Legacy 911 Telecommunication NetworksLegacy Telephone Networks (POTS, T1, PRI)SIP-based Next Generation 911 NetworksSIP-based Telephony Networks Install, config...