Found Description
Become a part of Real Time Networks as a Field Service Delivery Technician, focusing on innovative biometric technology and key management solutions. Troubleshooting and customer collaboration define this dynamic role.
Real Time Networks is hiring a Field Service Delivery Technician to provide crucial support for advanced systems used across various industries. In this position, you'll be responsible for hands-on troubleshooting, customer training, and working closely with departments like Product Development and Engineering. The role entails performing onsite visits across North America and offering after-hours support in a rotating schedule.
Key Responsibilities:
• Diagnose hardware and software problems effectively
• Conduct training sessions for customers on system use
• Participate in after-hours support services
• Manage service tickets efficiently to meet SLAs
• Contribute to hardware inventory tracking and SOPs
Requirements:
• 5+ years of experience i...
Real Time Networks is hiring a Field Service Delivery Technician to provide crucial support for advanced systems used across various industries. In this position, you'll be responsible for hands-on troubleshooting, customer training, and working closely with departments like Product Development and Engineering. The role entails performing onsite visits across North America and offering after-hours support in a rotating schedule.
Key Responsibilities:
• Diagnose hardware and software problems effectively
• Conduct training sessions for customers on system use
• Participate in after-hours support services
• Manage service tickets efficiently to meet SLAs
• Contribute to hardware inventory tracking and SOPs
Requirements:
• 5+ years of experience i...
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