Field technical support (santa fe) (Mexicali)

As a field technical support, you will be the technical focal point for our channel partners and customers to provide remote or on‑site technical support utilizing advanced technical expertise in critical printing technology areas, resolving complex issues, and collaborating with technical cross‑organizations. You will work in a diverse environment with an extensive team, backgrounds, and different nationalities across Latin America. The role also provides innovative problem‑solving, opportunities to lead strategic projects and programs, and contributes to operational excellence in a service delivery organization.

• Resolves problems promptly and appropriately by providing deep technical remote support or hands‑on at customer sites, escalating issues according to established process and SLAs, and also leads customer expectation management as part of the escalation process.
• Take ownership of the regular and complex problems a...