Field Technical Support (Monterrey)

Job Summary

This role applies technical expertise to complex customer environments, leads issue resolution efforts, and ensures satisfaction with HP's industrial printing solutions. It also contributes to long-term account success through proactive service and strategic technical engagement.

Responsibilities

• Perform hardware and electronics troubleshooting on industrial digital presses and related systems.
• Lead or support installation, commissioning, and preventative maintenance of press hardware at customer sites.
• Provide on-site technical support and training to customers during and after installation.
• Collaborate with internal technical teams to resolve cross-technology issues and escalate when necessary.
• Maintain accurate documentation and provide reports on technical interventions.
• Build and maintain relationships with customer engineering and production teams, acting as a trus...