Field Technical Support (Monterrey)

Job SummaryThis role applies technical expertise to complex customer environments, leads issue resolution efforts, and ensures satisfaction with HP's industrial printing solutions.It also contributes to long-term account success through proactive service and strategic technical engagement.ResponsibilitiesPerformhardware and electronics troubleshootingon industrial digital presses and related systems.Lead or supportinstallation, commissioning, and preventative maintenanceof press hardware at customer sites.Provideon-site technical supportand training to customers during and after installation.Collaborate with internal technical teams to resolve cross-technology issues and escalate when necessary.Maintain accurate documentation and provide reports on technical interventions.Build and maintain relationships with customer engineering and production teams, acting as a trusted technical advisor.Identify additional service opportunities and contribute to customer satisfaction and retention...