Found Description
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Field Tech Senior Manager to join our team in Taguig City, National Capital Region (PH-00), Philippines (PH).
Skills
Strong verbal and written communication skills. Manages escalated client situations with a focus on building positive client relationships. Excellent understanding of internal service processes and able to articulate these to clients. Strong technical and product knowledge.
Primary Purpose Of The Role
Supervise and manage a team of IT desktop support associates, smart hands, network & voice resources. Ensure the team provides effective & timely day-to-day IT support, advice, guidance & diagnosis, and timely incident resolution for client. You will facilitate the day-to-day management of client incide...