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Field Tech Senior Associate

NTT DATA, Inc.

kuala lumpur, kuala lumpur, Malaysia Full-time July 02, 2026

Found Description

We are currently seeking a Field Tech Senior Associate to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

Key Responsibilities

  • Lead, coach, and mentor a team of field technicians and engineers, fostering a collaborative and high-performance culture.
  • Manage and lead the desktop support team, coordinating with IT staff on design and implementation of new technology.
  • Ensure all compliance requirements (training/timesheet submission) are completed within timelines.
  • Train employees on new programs or applications as needed.
  • Evaluate employees’ job performance, identify areas for improvement, and provide feedback.
  • Conduct quality checks on incidents/tasks on a weekly basis and provide necessary coaching if slippage is noticed.
  • Ensure security measures protect against unauthorized access to sensitive data.
  • Manage and drive remediation efforts related to i...

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