Found Description
We are currently seeking a Field Tech Senior Associate to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).
Key Responsibilities
- Lead, coach, and mentor a team of field technicians and engineers, fostering a collaborative and high-performance culture.
- Manage and lead the desktop support team, coordinating with IT staff on design and implementation of new technology.
- Ensure all compliance requirements (training/timesheet submission) are completed within timelines.
- Train employees on new programs or applications as needed.
- Evaluate employees’ job performance, identify areas for improvement, and provide feedback.
- Conduct quality checks on incidents/tasks on a weekly basis and provide necessary coaching if slippage is noticed.
- Ensure security measures protect against unauthorized access to sensitive data.
- Manage and drive remediation efforts related to i...