Found Description
Service Desk/Desktop Managment/Field Support
Work Regime:
Onsite
Job Description:
The Computer Technician will be responsible for troubleshooting and resolving IT issues for end-users, ensuring service desk operations and meeting SLA requirements.
- Ensure troubleshooting and resolution of IT/SI solutions for end-users .
- Manage and track tickets (incidents/requests/changes) to guarantee end-to-end SLA compliance.
- Provide Service Desk support using various ticketing tools.
- Handle incidents, requests, and changes in AD, Exchange, and O365.
Requirements:
- Require shift work
Skills:
- helpdesk
- Microsoft Office
- troubleshooting
- Communication
- Office 365