Found Description
Role Overview
As the face of Excis on client sites, you will play a critical role in ensuring a positive customer experience, delivering high-quality onsite IT services, and strengthening long-term client relationships.
What You Will Do
Deliver onsite technical support for desktops, laptops, printers, mobile devices, peripherals, and workplace technology. Perform installation, configuration, troubleshooting, maintenance, and replacement of IT equipment.
Why It Might Be a Fit
You will be a trusted advisor by understanding client needs and ensuring service expectations are consistently met. You will also support client satisfaction initiatives by ensuring a high standard of service delivery and responsiveness.
Requirements
- Minimum 2–4 years of experience in Field Services, Desktop Support, Deskside Support, End‑User Computing, or IT Support environments.
- Strong customer service and client‑facing experience.