Field Service Engineer: Install, Diagnose & Support

Responsibilities:

• Install and test products to make sure they work correctly.
• Follows installation and operation manuals.
• Responds to service requests and repairs products.
• Uses diagnostic tools to determine repair plans.
• Teaches customers how to use their products.
• Escalates issues to managers promptly.
• Knows how to use the necessary tools and equipment.
• Writes service reports after every appointment.
• Collaborates with managers and other service technicians.
• Follows all company policies and procedures.
• Adheres to safety regulations and industry standards.

Requirements:

• Bachelor’s degree in Engineering or any related field or of an equivalent qualification or certification
• Willingness to travel
• Ability to multi-task
• Having a background in the electrical field or coolant systems is a plus