Field Service Engineer II

As a Field Customer Support Specialist, you will support customers across a wide variety of lab‑based scientific business sectors, ensuring Waters systems are installed, maintained, and any issues are resolved promptly.

Responsibilities

• Install, qualify, validate, calibrate, maintain, and repair Waters systems.
• Analyse and review system and scientific data to determine the source of problems and recommend repair, replacement, or other corrective actions.
• Coordinate problem resolution with our matrix teams to help expedite repairs and deliver customer satisfaction.
• Manage customer expectations by communicating work performed and providing follow‑up plans if required.
• Build strong rapport and trusted advisor partnerships with our customer base to provide them with suitable advice and support on Waters products and services – always looking for potential opportunities as to how Waters can further advance their laborator...