Found Description
Responsibilities
- Conduct field visits to delinquent customers to collect overdue payments.
- Negotiate and arrange installment plans or settlements in accordance with company policies.
- Identify, track, and report skip or unreachable clients.
- Verify customer addresses, employment details, and contact information.
- Conduct field investigations on suspected fraudulent accounts.
- Monitor repayment behavior and recommend accounts for escalation (legal, external collection agents, etc.).
- Documentation & Reporting
- Prepare daily/weekly collection reports and field visit logs.
- Ensure compliance with data privacy and company documentation standards.
- Submit collected payments and account updates within required timelines.
- Compliance & Professional Conduct
- Adhere strictly to ethical collection practices and regulatory guidelines for unsecured lending.
- Maintain r...