Found Description
Key Responsibilities
1. Field Collection & Recovery
- Conduct field visits to delinquent customers to collect overdue payments.
- Negotiate and arrange installment plans or settlements in accordance with company policies.
- Identify, track, and report skip or unreachable clients.
2. Customer Verification & Monitoring
- Verify customer addresses, employment details, and contact information.
- Conduct field investigations on suspected fraudulent accounts.
- Monitor repayment behavior and recommend accounts for escalation (legal, external collection agents, etc.).
3. Documentation & Reporting
- Prepare daily/weekly collection reports and field visit logs.
- Ensure compliance with data privacy and company documentation standards.
- Submit collected payments and account updates within required timelines.