Field Engineer (Semiconductor/ MNC)

Responsibilities

. Provide highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems

. Perform continual improvement programmes, parts' overhaul, preventive maintenance, modifications and repair works on equipment

. Serve as company liaison with customer on administrative and technical matters for assigned projects

. Coordinate logistics arrangements and with customer on equipment related matters

. Respond to customers' complaints, provides time to solutions to resolve customers' issues

. Monitor the performance of the product, provide regular update report and feedback on customer's service requests

. Report common complaints of customers to management in order to address the situation for future reference

Requirements

• Degre...