Field Engineer II: Onsite Support & SLA Focus

NTT DATA in Manila is seeking an MS Engineer to provide technical support to field engineers, technicians, and product staff diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, software, or networked systems.

You will manage tickets of low to high complexity, respond to alerts, document incidents, escalate where needed, and work toward zero missed service level agreements while delivering service on site at client locations and supporting