Field Contract Analyst (Remote)

Job Summary Type: Contract (6 months, with potential extension)About the RoleWe are seeking an experienced Senior IT Service Management (ITSM) Analys t to support a global IT organization.This position will play a critical role in ensuring the efficient delivery of IT services, with a primary focus on Service Request Managemen t, Incident Managemen t, and continuous process improvement initiatives.The ideal candidate will bring strong knowledge of ITIL best practice s, hands-on experience with ServiceNo w and Jir a, and a passion for improving service delivery in a fast-paced enterprise environment.Key ResponsibilitiesManage and oversee IT service requests from intake through resolution.Ensure requests are properly categorized, prioritized, routed, and resolved according to established SLAsUtilize ServiceNow as the primary ITSM platform for ticket management, reporting, and workflow executionLeverage Jira to facilitate collaboration between Service Desk, support, and development tea...