Field Application Specialist, Diagnostic (Calgary)

Role Overview

Provide field scientific support & services, including sales support, training, qualification, field actions deployment at all stages, guarantee added value, assess patient result impact.

Territory

Western Canada. Note: there are 2 FAS in Western Canada, 1 based in BC and 1 based in Alberta. Candidate can be based in Calgary or Edmonton area.

Responsibilities

• Support customers when implementing new assays and IT solutions; provide support during evaluation and implementation.
• Offer enhancements for development and optimization of our solutions at customer sites.
• Perform standard of work for documentation and customer complaint handling to achieve high level customer satisfaction.
• Ensure customer management database/CRM is up to date and includes full activity traceability.
• Collaborate with Account Managers to develop account strategies for excellent customer service and support (increa...