Found Description
Finastra is looking for a Subject Matter Expert (SME) to be the essential technical guide for FGPP production. This client-facing role involves troubleshooting and advanced configuration to resolve production issues.
The SME will serve as the go-to resource for FGPP, showcasing deep business and functional knowledge. Responsibilities include analyzing FGPP issues, providing technical support, and leading important customer calls. Utilize hands-on FGPP configuration experience to enhance system performance and address escalations effectively.
Key Responsibilities:
• Troubleshoot FGPP production issues and provide solutions
• Manage escalations and guide configuration changes
• Analyze traces and database to identify root causes
• Facilitate customer interactions and lead calls
• Collaborate with L1 and L2 teams for effective support
Requirements:
• Proficient in FGPP case analysis and configuration
• Minimum 3 years experience with FGPP
• Strong customer...
The SME will serve as the go-to resource for FGPP, showcasing deep business and functional knowledge. Responsibilities include analyzing FGPP issues, providing technical support, and leading important customer calls. Utilize hands-on FGPP configuration experience to enhance system performance and address escalations effectively.
Key Responsibilities:
• Troubleshoot FGPP production issues and provide solutions
• Manage escalations and guide configuration changes
• Analyze traces and database to identify root causes
• Facilitate customer interactions and lead calls
• Collaborate with L1 and L2 teams for effective support
Requirements:
• Proficient in FGPP case analysis and configuration
• Minimum 3 years experience with FGPP
• Strong customer...