Found Description
Join FCT as a Manager of IT Incident and Problem Management, where you'll spearhead impactful incident response efforts. Drive operational stability and enhance service levels across the enterprise.
In this critical leadership role, you will manage the Major Incident Management process and serve as the Incident Commander during significant incidents. Your responsibilities will include overseeing problem management practices and collaborating with teams to implement effective solutions. You'll also focus on continuous service improvements and enforce essential governance standards.
Key Responsibilities:
• Direct the Major Incident Management lifecycle and lead during high-impact incidents
• Drive problem management processes, focusing on root cause identification and resolution
• Identify and implement service stability initiatives aligned to key performance indicators
• Ensure adherence to SLAs and provide regular reporting to executives
• Optimize incident managem...
In this critical leadership role, you will manage the Major Incident Management process and serve as the Incident Commander during significant incidents. Your responsibilities will include overseeing problem management practices and collaborating with teams to implement effective solutions. You'll also focus on continuous service improvements and enforce essential governance standards.
Key Responsibilities:
• Direct the Major Incident Management lifecycle and lead during high-impact incidents
• Drive problem management processes, focusing on root cause identification and resolution
• Identify and implement service stability initiatives aligned to key performance indicators
• Ensure adherence to SLAs and provide regular reporting to executives
• Optimize incident managem...
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