Found Description
Join the FCM team in Toronto as a Junior Automation Analyst, a full-time role focusing on enhancing automation in the travel industry. Ideal for individuals passionate about technology and client interaction.
This position offers the chance to work closely with Business Analysts and developers to drive impactful automation solutions across various platforms. You will participate in the lifecycle of automation from issue triage to code testing, ensuring all documentation is up-to-date. Your skills will help clients by resolving issues in a timely manner while you learn and grow within the industry.
Key Responsibilities:
• Triage new development requests to relevant teams
• Resolve platform issues using effective communication
• Prioritize automation tasks based on urgency
• Maintain and update technical documentation
• Conduct testing in staging environments prior to launch
Requirements:
• Minimum 2 years in a customer service environment
• Experience with ...
This position offers the chance to work closely with Business Analysts and developers to drive impactful automation solutions across various platforms. You will participate in the lifecycle of automation from issue triage to code testing, ensuring all documentation is up-to-date. Your skills will help clients by resolving issues in a timely manner while you learn and grow within the industry.
Key Responsibilities:
• Triage new development requests to relevant teams
• Resolve platform issues using effective communication
• Prioritize automation tasks based on urgency
• Maintain and update technical documentation
• Conduct testing in staging environments prior to launch
Requirements:
• Minimum 2 years in a customer service environment
• Experience with ...