FCA Canada Customer Care Leadership

Elevate customer service standards as the Customer Care Manager at FCA Canada Inc. Oversee operations, mentor staff, and refine customer care strategies to meet evolving needs.
This critical role focuses on leading a talented team and managing customer care operations effectively. You will facilitate seamless communication between internal departments and external partners while addressing escalated customer inquiries. Through analytics and reporting, you’ll drive continuous improvement initiatives that align with business goals and enhance customer satisfaction.
Key Responsibilities:
• Manage daily customer care operations across various service lines
• Mentor and coach team for customer-focused culture
• Address escalated issues and complex customer requests
• Work with suppliers to ensure service delivery excellence
• Develop customer care strategies aligned with business objectives
Requirements:
• Proven track record in customer service management
• Bi...