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FBS Call Center Supervisor

Capgemini

distrito federal, distrito federal, Mexico Full-time June 27, 2026

Found Description

What to expect on your journey with us:

  • A solid and innovative company with a strong market presence
  • A dynamic, diverse, and multicultural work environment
  • Leaders with deep market knowledge and strategic vision
  • Continuous learning and development

Summary:

This position supervises an execution support team that delivers operational and administrative assistance to Business Insurance agents and internal partners. The role is accountable for team performance, service quality, and adherence to standardized processes. It ensures consistent, professional, and timely agent-facing support, while maintaining clear boundaries between execution support activities and work requiring licensed expertise. The role operates within a distributed, multi‑time zone environment and supports seamless coordination across the broader department.

Responsibilities:

  • Lead, coach, and develop a tea...

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