F&B Operations Executive (Lobby Bar)

To assist F&B Operations Manager in the overall management of the Lobby Bar.

KEY RESPONSIBILITIES:

. Establish guest service standard that meet the needs of the target market and are in line with the operating concept of the F&B outlet.

. Assist to ensure that the team creates a professional impression to internal and external customers.

. Assist to plans on-the-job training programs for the team member and new joiner on timely manner.

. Ensure that the bar is prepared and ready for service.

. Obtain feedback from guests and use this to improve service and to share the information to the manager and team members.

. Communicate and assist manager in disciplinary matters.

. Liaise and coordinate for maintenance problems and cleaning schedules.

. Train the service & bar staff and instruct on best methods to provide superior service.

. Ensure the tidine...