Factory Services Program Manager

• This role is responsible for leading multiple project teams and managing activities of supporting teams and internal development partners.
Applies advanced subject matter knowledge to solve complex business issues, and leverages it to drive innovation and technology integration.
Responsibilities: Acts as primary point of contact for all requests supporting Factory Services.
Acts as the customer interface for all Factory Service requests, regularly communicating with customers collaborates with management and internal manufacturing and development partners to recommend and implement changes to product, processes, or business practices to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules.
• Follows up on open points/actions that were observed during customer requests; ensures conveyed as actionable items.
• Drives best practices through documentation control policies and procedures.
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