External Relations Manager

Description:

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain!

Position Summary:

The External Relations Manager is responsible for monitoring, engaging, and escalating conversations about our brand across online communities, social platforms, and third‑party review sites. This role plays a critical part in protecting and strengthening our public reputation by responding thoughtfully to feedback, identifying trends in customer sentiment, and partnering cross‑functionally to resolve issues surfaced externally.

This person serves as a bridge between customers, prospects, and internal teams—ensuring feedback is acknowledged, addressed...