Export Customer Service Officer/ Executive (Airfreight) - KV

Position: Export Customer Service Officer/ Executive (Airfreight) (Job ID:20032)

• Changi

• 5.5 days work week (Alternate Saturdays)

• Basic + AWS + VB

Job Description:

• Direct Contact with Customers with outstanding friendly and reliable service offered

• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking

• Check on the Export Documents Compliance when processing the export work order

• Apply the correct export permit and other export custom processed on timely manner

• To answer all call within 3 ringing tone (without fail)

• Monitor the onboard status without fail and to inform customer on any irregularity

• Good communication among all related department concern E.g. Ops, Warehouse, Traffic , ...