Export Customer Service Executive (Airfreight)

Industry: Freight Forwarding

MNC Environment

Permanent role (AWS Guaranteed + Variable Bonus)

Responsibilities:

• Coordinate with overseas stations, customers, and internal stakeholders on shipping instructions and shipment requirements.
• Arrange flight bookings with the procurement team and coordinate shipment collections with customers and transport operations teams.
• Ensure compliance with IATA regulations and company procedures for handling various cargo commodities.
• Track and monitor shipment status, providing timely updates and proactive communication to customers.
• Build and maintain strong working relationships with customers, carriers, customs authorities, warehouses, and internal teams.
• Respond promptly and effectively to customer enquiries, ensuring high levels of service and customer satisfaction.
• Collaborate closely with operations tea...