Found Description
Join KEV and enhance school finance systems as an Expert Technical Support Analyst. Use your technical expertise to resolve software and database issues directly impacting educational institutions.
In this role, you will support KEV’s Customer Support initiatives, contributing to the resolution of complex accounting and software problems. You'll develop deep expertise working closely with clients and internal teams while managing vital data and troubleshooting processes. Your timely solutions will fortify client relationships and drive process enhancements.
Key Responsibilities:
• Troubleshoot and resolve complex database-related issues
• Serve as a key escalation point in support cases
• Execute SQL queries for operational troubleshooting
• Ensure accurate and confidential handling of sensitive data
• Document and share guidelines for issue resolution
Requirements:
• 3–5 years of experience in a technical support role
• Strong SQL query writing and execut...
In this role, you will support KEV’s Customer Support initiatives, contributing to the resolution of complex accounting and software problems. You'll develop deep expertise working closely with clients and internal teams while managing vital data and troubleshooting processes. Your timely solutions will fortify client relationships and drive process enhancements.
Key Responsibilities:
• Troubleshoot and resolve complex database-related issues
• Serve as a key escalation point in support cases
• Execute SQL queries for operational troubleshooting
• Ensure accurate and confidential handling of sensitive data
• Document and share guidelines for issue resolution
Requirements:
• 3–5 years of experience in a technical support role
• Strong SQL query writing and execut...
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